Refund policy
EXCHANGE Policy - Suvarna Lux Women's Clothing
At Suvarna Lux, we are committed to providing you with high-quality women's clothing that meets your expectations. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward Replacement policy.
Exchange Policy
No Returns or Refunds: We do not offer returns or refunds once products are sold and delivered.
We Offers Only Exchange Of Product.
If You Receive damaged/defective product, incorrect item sent, we will replace the product with the next fastest possible courier facility.
You Also Select Same Product Or Any Other Product From Our Store For Exchange.
Sale Items: Items marked as ‘Sale’ are non-returnable.
Exchange Process is Approved Once
The products purchased on Suvarna Lux can be exchanged within 5 days of delivery. Post this, exchange is not allowed.
The item must be in its original condition, unworn, unwashed, and with all tags attached & Unboxing Video is Required for Exchange.
Exchange Process
Contact our customer service team at +91 9825835691 (Mon-Sat 10:00AM to 6:00PM) to initiate a Replacement request.
Provide your order number and details about the item you wish to Exchange.
Also attach Unboxing video to our Support Number.
Our team will guide you on how to return the item, including any shipping instructions.
How To Exchange Products?
Customers are responsible for the Exchange shipping.
We Have not Any Kind Of Reverse Pickup Service Now.
If Reverse Pickup Done From Our Side Customer Want to Pay 250/- Rs for Reverse Shipping Charge.
We recommend using a trackable shipping method.
If You Want To exchange any product You Want To Send parcel to Our Warehouse Address Via Your Own Shipping Cost.
The item must be in its original condition, unworn, unwashed, and with all tags attached & Unboxing Video is Required for return.
Exceptions:
Certain items such as undergarments, swimwear (with hygiene seals removed), and personalized/customized products may not be eligible.
Items purchased during promotional sales or clearance events may have different conditions.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt.
Customer Satisfaction:
Your satisfaction is important to us.
By shopping with Suvarna Lux, you agree to abide by our return and refund policy.
Thank you for choosing Suvarna Lux.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at suvarnalux@gmail.com
Phone number: +91 9825835691 (Mon-Sat 10:00AM to 6:00PM)
Email: suvarnalux@gmail.com
All the legal cases will be treated only in SURAT jurisdiction court.